TK Elevator
Revamping systems with a digital growth-oriented approach to restructuring.
The Challenge
Rebuilding and sustaining the systems that keep the world moving.
TK Elevator (TKE), a global leader in mobility solutions like elevators and escalators, operating in over 100 countries, faced a critical challenge: maintaining and integrating legacy systems that form the backbone of its core business. Developed over decades with multiple generations of technology, these systems required a reliable partner for continuous support, integration, and innovation to ensure operational efficiency and competitiveness.
The Solution
At Zallpy, development means deep engagement.
Since 2010, Zallpy has been supporting TKE’s front-office and back-office systems, including its essential legacy systems. Leveraging innovative solutions and proven technologies, Zallpy built secure, centralized databases, enabling real-time information access across the organization.
The partnership is defined by a comprehensive maintenance and support model, covering Level 1 to Level 3 maintenance, enhancement packages driven by agile methodologies like Scrum, and fixed-scope project support tailored to TKE’s OPEX and CAPEX needs. This collaborative approach reflects a deep trust and synergy between the companies, reinforced by Zallpy's profound business insights and culture of continuous improvement—a hallmark of its DNA.
The Result
The TKE case underscores Zallpy’s excellence in managing legacy systems. With over 15 years of collaboration, delivering 13,000 annual support hours, and maintaining a service level agreement (SLA) above 90%, Zallpy ensures agility, accuracy, and continuity through a robust support structure led by specialists who understand the business as intimately as the client.
Beyond addressing technical needs, Zallpy drives the continuous evolution of TKE’s systems, turning challenges into competitive advantages and reaffirming its role as a strategic partner for global business success.
DALLAS - TX
Star District - 5 Cowboys Way, Ste. 300 - 71, Frisco, Texas
PHONE
+1 (469) 642-9366
SÃO PAULO – SP
Alameda Vicente Pinzon, 54 – Cubo Itaú